SMS Privacy Policy & Terms of Service

Last Updated: April 08, 2025

Berry Family Services, Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This combined SMS Terms of Service and Privacy Policy explains how we collect, use, and protect your personal information when you engage with us through SMS messaging, and how we handle your personal data more generally.

1. SMS Terms & Conditions

By opting into SMS communication from Berry Family Services, Inc., you agree to receive SMS messages for important service updates, including:

• Appointment reminders
• Appointment confirmations
• Post-visit instructions
• Billing notifications
• Other service updates
• Message Frequency: Message frequency may vary depending on your interactions with our services.
• Message & Data Rates: Message and data rates may apply. Check with your carrier for more details.
• Opt-Out: To opt out of receiving SMS messages at any time, simply reply with “STOP” to any message.
• Help: For assistance, text “HELP” or visit our website at https://berryfamilyservices.com/.

By providing your phone number and opting into SMS, you consent to receive messages as described above.

For more information on how we handle your personal information, please review the Privacy Policy section below.

2. Privacy Policy

Berry Family Services, Inc. collects and processes personal information that you provide when interacting with our services, such as when you opt in for SMS communication, schedule appointments, or contact us.

What Personal Information We Collect

We collect the following types of personal information:

• Identifiers: Name, phone number, email address, and contact preferences.
• Sensitive Information: We may collect health information, financial details, and government identifiers like Social Security Numbers if needed (in-person only, not through SMS).

How We Use Your Information

We use your personal information for the following purposes:

• To provide appointment reminders, confirmations, and service updates via SMS.
• To improve our services and customer support.
• For legal compliance, fraud prevention, and other administrative tasks.

How We Protect Your Information

We have implemented appropriate security measures to protect your personal information. However, no system is entirely secure, and we cannot guarantee absolute protection against unauthorized access.

Do We Share Your Information?

We do not share your SMS consent or personal information with third parties for marketing purposes. However, we may share information as required by law or with service providers necessary to carry out our services.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Accessing and requesting a copy of your personal information.
• Correcting inaccuracies.
• Deleting your data. To exercise these rights, please contact us at info@berryfamilyservices.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Privacy Policy Changes

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by posting an updated version on our website.

3. Contact Information

If you have any questions or concerns about this SMS Privacy Policy & Terms of Service, or wish to exercise your rights, please contact us at:

• Email: info@berryfamilyservices.com
• Phone: 972-412-4707
• Website: https://berryfamilyservices.com/

Summary of Key Points:

• You consent to receive SMS messages by opting in.
• You can opt-out anytime by replying “STOP.”
• Message and data rates may apply.
• Your information is protected, and we don’t share it for marketing purposes.